FAQ
When will my order be processed?
Orders are received as soon as you submit your order. We pride ourselves in offering quick processing within 1-2 business days.
How long does shipping take?
Shipping times vary as we ship from different fulfillment centers based on your location. Orders typically ship within 1-3 business days after the order has processed.
What types of shipping do you offer?
We offer two options, Standard Shipping and Expedited Shipping.
How do I make changes to an order I already placed?
Unfortunately, once an order is placed, we are unable to make changes to your order.
What do I do if I received a defective order?
We're sorry about that and want to make it right! Please see our Return/Exchange Policy page.
I'm having a technical issue on your site or can't place an order because of an error. Help!
We're sorry you're having trouble! Please try on a different browser (e.g. Chrome, Firefox, Safari) or retry in a few hours.
I never received my order confirmation email. Can you help me out?
Sure! First, check your spam folder or search your email box for an email from "En Route Passports". If you don't see one, please email us at, sales@enroutepassports.com. We'll be glad to support.
Sure! First, check your spam folder or search your email box for an email from "En Route Passports". If you don't see one, please email us at, sales@enroutepassports.com. We'll be glad to support.