Return & Exchange Policy

RETURN POLICY: To be eligible for a return, your item must be unused and in the same condition that you received it. You have 15 days to return/exchange your regular priced order from the day you receive it.  You must submit a returns request to sales@enroutepassports.com. We try to respond to emails within 24-48 hours.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-3 business days, or up to one full billing cycle for your refund to reflect in your bank statements.

We are closed on the weekends and all major holidays. Return/Exchange shipping label to be paid by customer.

SALE ORDERS: All sale orders (including flash/sale/clearance/discount) items are final sale. Final sale items are not returnable/exchangeable. No exceptions.

EXCHANGES: We only replace items if they are defective or damaged. If an item is received with a manufacture defect Defective (i.e.frayed threading) please contact sales@enroutepassports.com shipped items must be claimed within 3 days of receiving your product.

Submit a picture of the defective/damaged item along with a brief description of the damaged item in order to ensure proper handling. No exception. Once a refund has been given, please allow 2-3 business days, or up to one full billing cycle for your refund to reflect in your bank statements.

 PLEASE include your order number or original packing slip to the following address:

 

Once we receive and the item verify its original condition, we will process your request. We do not refund shipping costs for any reason. Customers are also responsible for all shipping charges in the event of an exchange.